Return Policy

At Diamo Paint, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please review our return policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in the original packaging
  • You must provide proof of purchase (order number or receipt)

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products (such as Custom Diamond Painting Kits)
  • Items that have been used, opened, or damaged after delivery
  • Gift cards
  • Clearance or final sale items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and offer a replacement or refund if the issue is confirmed.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

We replace items only if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us first for instructions.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The item was damaged during shipping
  • The wrong item was sent

We recommend using a trackable shipping service to ensure safe delivery.

Cancellations

Orders can be canceled within 12 hours of placing the order.

After this time, the order may already be processed or shipped and cannot be canceled.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@diamopaint.com